SBI Kiosk Banking portal error: "Device integrity check failed" in Edge IE Mode

Started by Ramesh Kumar Sharma • 3 weeks ago • 2,200 views •

2 Replies

Ramesh Kumar Sharma Author

Posted 4 weeks ago

Original Post

Every morning when logging into the SBI Kiosk Banking portal (https://kiosk.onlinesbi.in/), Microsoft Edge shows:

Device Integrity Check Failed or STS Service Not Reachable

Current setup:

What could be causing this intermittently?

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Accepted Solution / Best Answer

Sanjay Nambiar Best Answer

4 weeks ago

SBI Kiosk portal requires Internet Explorer Mode in Edge, plus the SBI_STS_Service running on ports 11100 / 11101.

Step-by-step fix:

In Edge: Settings → Default Browser → Allow sites to be reloaded in Internet Explorer mode → Set to Allow
Add https://kiosk.onlinesbi.in to the IE Mode pages list
Open services.msc → Find SBI_STS_Service → If stopped, Restart it
Reload the portal in IE Mode tab

The STS service must start before you launch Edge each morning.

Anand Swaroop Tiwari

4 weeks ago

Also verify TLS settings in Internet Options (inetcpl.cpl):

Advanced tab → Ensure Use TLS 1.2 is ✅ checked
Disable TLS 1.0 and TLS 1.1
Add *.onlinesbi.in to Trusted Sites with:
- Security level: Low-Medium
- Enable all ActiveX controls

Without TLS 1.2 and the ActiveX permissions, the device integrity handshake fails silently.

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