Topic Templates

[194N TDS] {title}

**Agent / Retailer Type:** (AePS BC / CSC VLE / DMT Distributor / ATM Cash Replenisher) **Aggregator / Bank Name:** **Financial Year:** **Cas...

[Aadhaar UCL] {title}

**Client Type:** (UCL – Update Client Lite / CELC – Child Enrolment Lite Client) **Software Version:** **Update Type:** (Name / DOB / Gender / A...

[AePS Limit] {title}

**Issue Type:** (Daily limit exhausted / 2FA OTP not received / Merchant Auth failure) **NPCI 2FA Completion Status:** Yes / No **Bank / Aggrega...

[AePS Issue] {title}

**Service Type:** (Cash Withdrawal / Balance Enquiry / Mini Statement / Aadhaar Pay) **Bank / TSP Name:** (e.g. SBI, Yes Bank, Fino, Paytm Payments...

[PMJAY] {title}

**Issue Type:** (Card not generated / Beneficiary not found / OTP not received / Photo upload failure) **Beneficiary Name:** **Aadhaar Number (l...

[Commission] {title}

**Bank / Aggregator Name:** (e.g. SBI Yono Business, Spice Money, Payworld, Airtel Payments Bank) **BC Code / Retailer ID:** **Month & Year of D...

[Driver Issue] {title}

**Device Model:** (Mantra / Morpho / Startek / SecuGen / Tatvik / Evolent) **Driver Version Installed:** **OS:** Windows 10 / Windows 11 / Andro...

[CSC VLE] {title}

**CSC ID / VLE ID:** **Service Name:** (e.g. PM-Kisan eKYC, Ayushman Bharat Card, PAN Card NSDL/UTI, Passport, Income Certificate, FASTag) **Por...

[DBT Issue] {title}

**Scheme Name:** (e.g. PM-Kisan, MGNREGS, PM Awas Yojana, LPG Subsidy, Scholarship) **Beneficiary Aadhaar (last 4 digits only):** **Bank Account...

[Question] {title}

**My Question:** **Background / Context:** **What I Have Already Tried:** 1. 2. **Service / Portal Involved:** **Additional Details:**

[How-To] {title}

**Process I Want to Understand:** **My Current Knowledge Level:** (Beginner / Intermediate / Advanced) **Service / Portal:** (AePS / mATM / CSC...

[IRCTC] {title}

**Issue Type:** (Booking failure / Refund not received / Agent ID suspended / TDR not processed / Tatkal quota not available) **IRCTC Agent ID:**...

[L0→L1 Migration] {title}

**Device Make & Model:** **Current RD Level:** L0 **Target RD Level:** L1 **Firmware / SDK Version:** **Error During Migration:** (if any)...

[mATM] {title}

**Device Brand / Model:** (e.g. FINO mATM, Ingenico, PAX, Paynearby handheld) **SIM / Connectivity Type:** (BSNL SIM / Wi-Fi / Bluetooth to Android...

[Account Opening] {title}

**Bank Name:** (e.g. SBI, PNB, BOB, IPPB) **Account Type:** (Jan Dhan / Savings / Small Savings / BSBD) **KYC Mode:** (Aadhaar OTP / Biometric /...

[Circular] {title}

**Circular / Notification Reference:** (e.g. NPCI/2024-25/OC No. XX, RBI/2024-25/XX) **Issuing Authority:** NPCI / RBI / UIDAI / MeitY / State Gove...

[RD Service] {title}

**Device Make & Model:** (e.g. Mantra MFS100, Mantra MFS110, Morpho Safran MSO 1300 E3, Startek FM220, SecuGen Hamster Pro 20) **RD Service Version...

[Downtime] {title}

**Service / Portal Affected:** (NPCI AePS switch / UIDAI auth server / IRCTC booking / CSC DigiPay / Spice Money / Fino) **Start Time of Downtime:*...

[UIDAI Compliance] {title}

**Query Type:** (NSEIT exam registration / Certificate renewal / Suspension of operator / Audit query) **Operator / Supervisor Aadhaar (last 4 digi...

[Fraud Alert] {title}

**Transaction Type:** (AePS / MATM / DMT / UPI / AEPS Reversal Fraud) **Date & Time of Transaction:** **Amount (₹):** **NPCI RRN / Transactio...