Frequently Asked Questions

Biometric Mismatch usually means the fingerprint quality was poor, the device sensor was dirty, or the customer's biometrics are not updated in Aadhaar. Ask the customer to clean their finger, try a different finger, or use iris scan if your device supports it. If it persists, the customer should update biometrics at an Aadhaar Enrolment Center.

This often indicates the customer's bank has a daily limit on AEPS cash withdrawals, the customer account is dormant, or your acquiring bank's NPCI connectivity is intermittent. Retry after 15 minutes. If it fails consistently, raise a ticket with your AEPS aggregator with the RRN number.

Note the RRN (Reference Number) displayed on the receipt or terminal. This is a technical decline at the hardware level — the transaction may or may not have been debited. Wait for the auto-reversal window (usually 2–5 business days). If no reversal occurs, raise a dispute with your aggregator providing the RRN, date, time, and customer details.

You need to tie up with a BC Network Manager (BCNM) or directly with a bank that has BC programs. Minimum requirements typically include a physical outlet, valid KYC documents, a device (micro-ATM or smartphone), and completion of the bank's training and certification program. Requirements vary by bank — check with your target bank's BC Department.

Commission varies by bank, transaction type, and your BCNM agreement. Typically AEPS cash withdrawal earns ₹1–₹3 per transaction, and remittance earns 0.5%–1% of the transaction value. Always review your BCNM agreement and request a detailed rate card before signing up.

Account blocks usually result from KYC expiry, suspicious transaction patterns, or compliance flags. Contact your BCNM's support immediately with your agent ID. Do not attempt transactions during the block period — it may worsen the situation. Keep all your KYC documents ready for re-verification.

As per NPCI guidelines, the AEPS cash withdrawal limit is ₹10,000 per transaction and typically ₹50,000 per day per customer, subject to individual bank policies which may set lower limits. Always check the latest NPCI circulars for updated thresholds.

RBI guidelines require BC agents to operate from a fixed place of business — a permanent outlet address is mandatory. Doorstep banking by BCs is permitted in certain cases but the agent must still have a registered outlet address on record with the bank.

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